Description de fonction

NSC Global is currently looking for a Level 1 Field Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications.

NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in Mason, Ohio. Please review our website at www.nscglobal.com for more information on our organization.

Main job purpose

As front line support for our client base, you must be empathetic to customer needs and understand their sense of urgency.  As part of the Onsite Support Services environment, you must function successfully in a team environment with a constant focus on customer satisfaction and meeting service levels.    

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Profil recherché

Responsibilities:

Monitor and control daily service call activity, utilization, inventory levels and service levels
Exceptional customer service
Resolving technical problems with hardware, software and connectivity.
Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve
Participate in the configuration and support of internal systems.
Ability to work effectively with Logistics
Adherence to assigned schedule
Adhering to documented policies, procedures and processes for nscgobal and customer specific.
Clear and concise documentation of all customer interaction within appropriate CRM tool.
Able to function in a team environment
Maintain knowledge levels as industry enhancements occur
Support installation and implementation of connectivity and high-end systems products
Continuous improvement of service delivery.   

Key Competencies

Technical:

Proficient in Computer and Printer Hardware                                                                                                              
Proficient in Common Software applications                                                                                               
Proficient in Microsoft Operating system                                                                                                      
Proficient in Customer Service Aptitude                                                                                                         
Basic knowledge in Networking                                                                                                        
Basic knowledge in VPN and Wireless                                                        
Basic knowledge in Ticketing software                                                                                                           

                                                                                                               

Non Techincal:

Basic knowledge in ability to multi-task
Basic knowledge in Support Values and Principles of nscglobal
Speaking Dutch and French as well as the English language

Informations complémentaires

Localisation de l'offre d'emploi: Belgium
Contrat Offert: CDI
Expérience requise: 0 - 2 ans exp.
Diplôme requis: diplôme

Contact - Postuler

NSC Global | | Global.Recruitment@nscglobal.com |

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