Lieu de travail
Offre d'emploi Customer Support Agent
Description de fonction This is an on-site position in Athens, Greece. At the moment we are looking for Native speakers of the mentioned languages to fill several vacancies. English and one of the following: Czech, Dutch, Danish, Finnish, French, German, Norwegian, Spanish, Swedish. The conditions are according to the following requirements: - Knowledge of your native language & English (C1); - Writing Speed: 20 words per minute. - Initial Contract: 12 months - Working hours is 8 hours per day/5days per week - Working hours based on company?s needs, mainly Monday ? Sunday: 08:00 ? 24:00 Responsibilities: - To respond and record consumer enquiries/questions raised through free phone lines for customers. - To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database. - To ensure client complaints are dealt with and logged in line with the company?s complaints escalation policy. - To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately. - To troubleshoot through the use of open questions, support documents and system training. - To be able to offer recommendations to common problems or frequently asked questions Please include a detailed CV with all the necessary information regarding your experience in customer support, your citizenship and spoken languages. Contact info:



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